It’s the seventh time in nine years that Air Canada has been selected for the award, which is based on passenger satisfaction surveys of approximately 20 million global travellers.
The announcement was made at the 2018 Skytrax World Airline Awards ceremony in London on July 17.
“We are very pleased that Air Canada has again been recognized as the Best Airline in North America by the highly respected Skytrax World Airline Awards,” said Calin Rovinescu, president and CEO of Air Canada.
“I thank our 30,000 employees who are the true winners of the Skytrax Award, for delivering superior service while transporting more than 48 million customers a year safely to their destinations.”
Since 2010, the airline underwent a $10-billion capital expenditure program to enhance its travel experience, including a fleet renewal program and expansion of the global network to more than 220 countries on six continents.
“Air Canada achieved a remarkable success winning this top accolade as the Best Airline in North America for the seventh time,” said Edward Plaisted, CEO of Skytrax. “Air Canada demonstrates that it is truly a passenger favourite as it continues to receive such a vote of confidence from customers.”
Thank you for voting us the Best Airline in North America for the second year in a row, and 7th time in 9 years!
— Air Canada (@AirCanada) July 17, 2018
On Skytrax’s list of the world’s top 100 airlines in 2018, Air Canada came in at number 30—a drop from the 29th spot in 2017.
Their main competitor WestJet, meanwhile, came in at number 54—four spots higher than last year’s ranking. They were also voted the fifth best airline in North America.