This may not be news to anyone who has any experience with Canadian airlines.
Air Canada has been ranked as one of the worst companies in the world when it comes to passenger satisfaction on international flights.
Conducted by JD Power, a global market research company, the survey polled 6,287 people between September and October 2019 and asked questions regarding food and beverages, in-flight entertainment, and scheduling, among other things.
The survey ranked carriers flying from North America to Asia and Europe, and Air Canada ranked in the bottom three in both categories.
This report comes just days after Air Canada was named the 2019 Airline of the Year by U.S.-based luxury travel publication, Global Traveler, who ranked airlines based nominees’ financial data, safety records, product offerings, onboard menus, and overall image as a brand.
That ranking stands in stark contrast to the JD Power report, which placed Air Canada above Norwegian Airlines in the European category and United Airlines and China Eastern Airlines in the Asian category.
They were the only Canadian airline included in the report.
To garner results, customers of the carriers answered questions in a total of nine categories: reservation, cost and fees, check-in, boarding, aircraft, flight crew, in-flight services, and immigration.
The top carriers featured were Turkish Airlines and Japan Airlines, with Delta Airlines ranked the best U.S.-based carrier and Virgin Atlantic the best U.K.-based carrier.