Water Main Oak Bay
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The District of Oak Bay says that residents may experience temporary discolouration of their tap water following a water main break on Tuesday evening.

The break occurred at the intersection of Guernsey Street and Hampshire Road at 5:30 p.m. on September 8 and caused a significant flow of water.

A joint emergency response from Public Works and the Oak Bay Fire and Police Departments led to a valve shutdown to stop the flow of water, setting up of temporary means to divert water from homes and pumping excess water from public and private property.

Water pressure dropped and South Oak Bay experienced loss of water in several areas, with some residents experiencing low water pressure or potentially discoloured water.

The District says that water service was restored to residents at 2 a.m. Wednesday morning. They are developing a longer term repair plan for the damaged areas of Hampshire Road and Guernsey Street.

In a statement posted to the District of Oak Bay website, Public Works officials say that all residents have water service but may notice temporary discolouration in their water.

According to the statement the discolouration is harmless and is caused by changes in flow and pressure which disturb sediment in the pipes.

“Though the water is still safe, it is unappealing,” the statement says. 

“The District recommends that residents who observe discoloured water turn on a cold water tap and let the water run for 2-3 minutes.”

They add that residents should avoid using a hot water tap to prevent sediment being drawn into hot water tanks. 

The District recommends that after letting cold water run for two to three minutes colour can be assessed with a light coloured cup or container. If the water is not clear, they suggest waiting 45 to 60 minutes and trying again.

If water is still not clear at this point, residents should call Public Works at 250-598-4501. Those with other inquiries or related water service questions can also contact Public Works at this number.