While air travel has slowed since the onset of the COVID-19 pandemic, it hasn’t slowed down Victoria International Airport from winning two major awards from the Airport Council International.
The Airport Service Quality (ASQ) awards survey their customers throughout the year and 108 awards have been won by 89 individual airports around the world.
Victoria International Airport joins Toronto Pearson International Airport as the two Canadian airports in a group of six North American airports that received the award for Best in Hygiene by region.
YYJ also snagged themselves the title of Best Airport by Size and Region (which is under 2 million passengers per year in North America).
This is the third time YYJ has received recognition by the ACI, as they also received accolades for airport service back in 2012 and 2014.
“This year more than any other, the awards recognize those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances,” said ACI World Director General Luis Felipe de Oliveira.
The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.
Based on the new hygiene-related questions added to the survey questionnaire, ACI introduced the Best Hygiene Measures by Region this year in accordance with the challenges of the COVID-19 pandemic.