Monday, July 22, 2024

Multiple Victoria restaurants claim local food delivery service failed to pay them their owed fees


Multiple Victoria restaurants have taken to social media to express their frustration with local-based food delivery service Tutti.

According to several restaurateurs, Tutti has failed to provide them with payments owed from food order transactions—some alleged upwards of ten months of non-payment.

During the pandemic, many restaurant owners turned to the Victoria-based delivery service, with the idea of supporting a local delivery company rather than an international one.

Tutti, which is owned by Kavl Technology, competes with services like Skip the Dishes, Uber Eats, and DoorDash.

In an Instagram post, Agrius, who also owns Fol Epi, wrote that they have been dealing with Tutti for a couple months trying to collect overdue payments and are claiming the company don’t intend to pay the late fees.

According to Agrius, they’re owed $4,000.  The social media post appears to have created a chain reaction with other companies claiming they’re owed funds upwards of $20,000.

Cold Comfort Ice Cream also took to social media claiming they are also owed $4,000.

“When you always root for the underdog, every so often you end up getting bit. Their technology sucked, there were glitches in the system, the customer experience was annoying, but we stuck with them anyway…,” Cold Comfort Ice Cream said in their post.

One restaurant, J&J Wonton Noodle House said they have filed a civil claim against Kavl Technology, claiming they’re owed thousands of dollars.

Delivery drivers are also claiming they have not received payments for their work.

Matt Kelly, who was a part-time driver for the company, told Victoria Buzz he has worked for Tutti for about a year. He said the company still owes him $150 for work from July 1st to the 15th.

Kelly said he contacted Tutti and was told multiple time “they’re switching bank accounts.”

“…but they haven’t paid anyone, not even the people answering the phones,” Kelly claimed.

“The most frustrating thing about it, besides losing $4,000 at a time when margins are next to disappearing due to increased costs, is that the app is still active and they are still collecting money for food that local businesses are producing and trusting they will be paid for,” the owner of Cold Comfort said.

Victoria Buzz reached out to Tutti for comment but did not hear back prior to publication.

More to come.

Victoria Buzz Staff
Your inside source for Greater Victoria happenings. Established in 2012.

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