In a significant step towards bolstering mental health resources across Canada, people nationwide can now reach out by calling or texting 9-8-8 if they are experiencing suicidal thoughts or any other mental health distress.
This toll-free, three-digit emergency line, operational 24 hours a day, seven days a week, aims to provide immediate assistance and support to individuals experiencing mental health distress or contemplating suicide.
The 988 helpline, initiated by the Centre for Addiction and Mental Health (CAMH) and backed by Public Health Agency of Canada (PHAC), is a pivotal response to the pressing mental health crisis gripping the nation.
“Asking for help is a strength, not a weakness. There is hope and resources available for people in need,” said Ya’ara Saks, Minister of Mental Health and Addiction and Associate Minister of Health.
“There is no health without mental health, and I look forward to the contribution this service will make.”
Designed to cater to individuals grappling with suicidal thoughts, the service offers both call and text options in English and French, ensuring accessibility and inclusivity for all Canadians.
“Responders will provide support and compassion without judgement. They are here to help callers and texters explore ways to keep themselves safe when things are overwhelming,” a news release said.
Statistics from the Public Health Agency of Canada reveal an alarming reality, with approximately 12 individuals succumbing to suicide every day, amounting to a staggering loss of about 4,500 lives annually.
Additionally, over 200 people across the country attempt suicide daily, underscoring the urgency of such accessible mental health interventions.
The helpline’s primary objective is to provide immediate support and guidance to those in distress. Trained responders stand ready to offer a compassionate and understanding ear to individuals seeking assistance through the 988 service.
The service ensures trauma-informed and culturally appropriate crisis intervention. Upon dialing or texting 988, individuals will be connected to the nearest responder based on their area code, ensuring prompt and localized support.
“No one will be turned away. Anyone who reaches out to 988 will receive the support that they need,” said Dr. Allison Crawford, chief medical officer for the helpline and a psychiatrist at CAMH.
The government has allocated $156 million over a span of three years to support and maintain the 9-8-8 Suicide Crisis Helpline.
What Happens When You Call or Text 9-8-8
- Whether calling or texting, you will get confirmation that you have reached 9-8-8.
- You will be asked to select if you would like support in English or French.
- Depending on where you live, when you call, additional options may be available to you:
– You will be asked to select if you would like specialized support for First Nations, Inuit and Métis.
– You will be asked if you are under 18 to receive specialized youth support. - You will also receive a privacy statement:
– If you call: you will be informed that the call may be monitored and recorded for quality and training purposes, and provided information on how you can access 9-8-8 Terms and Conditions online.
– If you text: you will be informed that a transcript of the text conversation may be saved, and be provided a link to access 9-8-8 Terms and Conditions online. - You will receive a message that you are being routed to a responder.
- A trained responder will answer your call or text.
You can find more information on the helpline’s website here.
