A way for Canadian air travellers to get discounts on over 60,000 routes to international destinations seems too good to be true, as WestJet and Air Canada have both severed ties with Hopper Inc. over the travel app’s confusion around “secret fares.”
According to a CBC report, Montreal-based Hopper came under fire for introducing secret fares earlier this week that offered savings up to $500.
“By offering Secret Fares on Hopper, airlines are able to reach a valuable audience via a private communication channel and secure bookings months ahead of departure,” the announcement read.
Air Canada and WestJet deny giving any company an advantage
Both airlines say they don’t disadvantage one distributor over any other, and that Hopper’s claims were inaccurate.
“Due to the confusion this has caused in the marketplace we are severing ties with Hopper,” WestJet said in a statement.
“We don’t have secret fares. We have negotiated fares with all of our different partners and different partners bring different types of customers,” Duncan Bureau, Air Canada’s vice-president of global sales, said on Friday.
— Hopper (@hopper) May 2, 2018