U.S.-based luxury travel publication, Global Traveler, has named Air Canada the 2019 Airline of the Year.
Staff at the magazine submitted their top picks for the title to an advisory board who then chose the winners based on a series of factors.
“The success we have had transforming our airline into a leading global carrier is being recognized worldwide and we continue to invest in new aircraft, onboard services, airport amenities and a new Loyalty program to build on our leading position,” said Calin Rovinescu, President and Chief Executive of Air Canada, in a statement.
“Mostly, however, this award recognizes the hard work of our employees and their commitment to deliver customer service excellence every day, for which I thank them.”
To choose the winning airline, board members considered the nominees’ financial data, safety records, product offerings, onboard menus, and overall image as a brand.
In June 2019, Air Canada was also named the best airline in North America for the third consecutive year.
This is the eighth time in ten years that Air Canada has taken home the title, based on passenger satisfaction surveys of approximately 21 million global travellers.
The announcement was made at the 2019 Skytrax World Airline Awards ceremony at the International Paris Air Show on June 18th.
Since 2010, Air Canada has invested $12 billion in improving and expanding its travel services.
This includes an expanded global network connecting over its Canadian gateway hubs to more than 220 cities in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America.